All "Personal Information" ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains)that we collect and maintain shall be subject to this Privacy Policy, according to its occasional amendments. Fivesphere reserves the right to amend thePrivacy Policy from time to time at its sole discretion, providing a notice on the home page of the Site whenever significant changes are made to this Privacy Policy, before they become effective. If, as a result of such changes, you no longer agree with the Privacy Policy, you may cancel your account by accessing "My Account".  All your personal information will be removed and your account may not be restored.
We shall consider that you will be aware of important changes to the Privacy Policy after such notice is posted, except in the following situation: at the time you provide personal information to Fivesphere, if given the opportunity (such as at this time) to limit the use this information for communication purposes only, either by Fivesphere or by third parties, Fivesphere will not change your preference in this regard without your express consent. However, if Fivesphere is acquired by or merges with another entity, Fivesphere may, without their consent, provide such entity information regarding the portion of the business that was sold or merged. In addition, Fivesphere shall post a notice on this Site, informing of such sales, acquisitions, or mergers.

Updating your personal information and privacy preferences

You have the right to access, correct, or delete your personal information and privacy preferences at any time. This may be accomplished by accessing "My Account", where you can view and instantly change most of your personal information. For security purposes, certain personal information can only be changed by contacting us by e-mail (

Collection of Personal Information

As a visitor to the Site, you can engage in many activities without providing any Personal Information.
However, when you order products or services as a Fivesphere subscriber, we may collect the following personal information from you:

  • Contact information such as your name, phone and fax numbers, address, and e-mail address;
  • Demographic information such as your job title, job description, company name and company type.
If you submit information to Fivesphere for licensing purposes, you may be asked to provide the following information:
Contact information such as your name, phone number, primary address, and e-mail address.
  • Contact information such as your name, phone and fax numbers, address, and e-mail address;
  • Payment and contributor information and/or payout method, payout e-mail, desired user name, etc.
Some of the information that we ask you to provide is identified as mandatory, and some as voluntary. If you do not provide the mandatory data, you will not be able to continue the corresponding process.
As is true of most websites, when you use the Site, Fivesphere or third parties authorized by Fivesphere may also collect certain technical and routing information about your computer in order to facilitate your use of the Site and its services. For example, we may log environmental variables such as browser type, operating system, CPU speed, and your computer's Internet Protocol (IP) address. We use these environmental variables to facilitate and track your use of the Site and its services. Fivesphere also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our Site visitors, we may occasionally match such information with your personal information.

Information sharing with service providers/agents

Fivesphere uses one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store, or use personally identifiable information for any other purpose.
We also share Personal Information with certain companies that perform services on our behalf. We only share the personal information which is necessary for them to perform those services. We require any company with which we share Personal Information to protect such data in a manner consistent with this policy, and to limit the use of such Personal Information to the performance of services provided for Fivesphere.
We do not sell or otherwise provide Personal Information to other companies for the purpose of marketing their own products or services.

How your personal information is used

We do not sell, rent, or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. Fivesphere collects your information in order to record and support your participation in the activities you select. Fivesphere or one of our trusted partners may use this information to:
  • Process your financial transactions.
  • Send you order/renewal confirmations.
  • Register your rights, if any, or other benefits that may be made available to users registered to receive technical support.
  • Respond to your requests, questions, and concerns.
  • Manage your account.
  • Send you requested product or service information.
  • Keep you informed about Fivesphere's special offers and services.
  • Administer promotions and sweepstakes you enter and notify you of the results.
  • Investigate, prevent, or take action regarding illegal activities and/or violations of our Terms of Service.
  • Meet our research and product/service development needs, and improve our Site and services.
  • Customize your experience, targeting our services and offerings to you.

We store information that we collect through cookies, log files, transparent images, and/or third party sources to create a summary of your preferences. We link your personally identifiable information, and/or your membership usage history to information in the summary, in order to provide tailored promotions and marketing offers, seeking to improve the content of the Site for you and/or to determine your preferences.
In addition, we reserve the right to disclose your personal information as required by law (i.e., to comply with a subpoena, warrant, court order, or legal process served on Fivesphere), and whenever we believe that such disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Data retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account or request that we no longer use your information to provide you services, please send us and e-mail to We will respond to your request within 2 business days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice/Opt Out

You may "opt out" of receiving e-mail updates, newsletters, and/or e-mails from Fivesphere partners by accessing "My Account" and selecting “Newsletter” to change your preference. The choice to opt out of such communications is also generally available during the sign-up process. Fivesphere will still contact you whenever changes are made to the Terms of Service or to the Applicant Terms & Conditions, as applicable. In addition, we will still send you service-related notices including, but not limited to, a registration e-mail, benefit notification e-mails, e-mails automatically triggered by actions you took on the Site, and billing notices. You may not opt-out of these notices, as they are not promotional in nature. If you do not wish to receive them, you have the option of deactivating your account.

Protection of your personal information

The Personal Information that you provide in connection with the use of the Site is protected in several ways.
  • Access by you to your account profile is available through a password and unique client ID (e-mail), selected by you. The password is encrypted. You should select use a strong alpha-numeric password, which you should not disclose to anyone.
  • Your Personal Information resides on a secure server, whose access is granted only to selected Fivesphere employees and contractors, via password.
  • Your personal information is encrypted whenever it is transmitted to Fivesphere.
We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookie and tracking technologies

The Site may automatically collect information as you browse, such as your Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet, and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.
We may combine this automatically-collected information with other information we collect about you. We do this to improve the services we offer you, to improve marketing, analytics, and provide site functionality.
Technologies such as: cookies, beacons, tags, and scripts are used by Fivesphere and our partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
  • A cookie is a small, unique text file that a website can send to your computer when you visit a site. We may use session cookies, which terminate when a user closes his or her browser, and/or persistent cookies, which remain on the user's computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want us to deploy cookies to your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. Rejecting cookies may affect your ability to use the Site.

Links to third party sites

Our Site includes links to other websites whose Privacy Policies may differ from those of Fivesphere. If you submit personal information to any of those websites, your information shall be subject to their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets

Our Site includes Social Media Features such as theFacebook 'Like' button and Widgets, such as the 'Share this' button or interactive mini-programs that run on our site. These features may collect yourIP address, which page you are visiting on our site, and may set a cookie to enable the Features to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are subject to the privacy policy of the company providing it.


We do not intend to solicit or collect personal information from anyone under the age of18. If you are under 18 years of age, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered personal information, please contact us at to have the data removed and terminate the child’s account.

Privacy complaints

Fivesphere takes its users' privacy concerns seriously. If you believe that Fivesphere has not complied with this Privacy Policy with respect to yourPersonal Information, please contact Fivesphere, describing in as much detail as possible the ways in which you believe that the Fivesphere Privacy Policy has not been complied with. We will investigate your complaint promptly.


Rua Dom Duarte Leopoldo e Silva, 27 - Sala 53
09015-560 - Centro - Santo André
Sao Paulo - Brazil